Which persona allows specialized roles for handling approvals and requests?

The persona that allows specialized roles for handling approvals and requests is Approver. This role is specifically designed to manage the approval workflows within ServiceNow. Approvers are tasked with reviewing and either approving or rejecting requests that are submitted through the system. By clearly defining this role, organizations can streamline their processes, ensuring that the right individuals have the responsibility and authority to make decisions on requests, which enhances accountability and efficiency.

In ServiceNow, the Approver persona typically has access to a dashboard or interface specifically tailored to enable them to see pending requests, related information, and necessary actions they need to take. This focus on approval management distinguishes this role from other personas, which may not have the specific capabilities or responsibilities associated with making approval decisions.

The Requester persona, while it allows users to submit requests, does not handle approvals, and thus lacks the specialized functionalities for this task. The System Administrator has broader system-wide responsibilities that encompass the entire platform, rather than focusing solely on the approval process. The Specialized Administrator role may have advanced capabilities but still does not specifically cater to the approval aspect like the Approver does. Therefore, Approver is the correct persona for handling specialized roles related to approvals and requests in ServiceNow.